Need help?
Diwa Top Customer Care and Support Guide
Where to ask for help, and what to send so the ticket is useful.
Use only Diwa Top customer care details verified inside the current app or on a confirmed operator-controlled domain. Public comments, Telegram usernames and WhatsApp numbers can be copied by impersonators.
Verified Support Details
| Channel | Verified contact | Where confirmed | Last checked |
|---|---|---|---|
| In-app support | In-app support | Inside the verified app | 5 August 2026 |
| Only if shown by the operator / site corrections: [email protected] | Use in-app support for account issues | 5 August 2026 | |
| Website form | Only if shown by the operator | Operator-controlled domain | 5 August 2026 |
| Phone/WhatsApp | Not listed yet | Skip random WhatsApp / Telegram “support” | 5 August 2026 |
If a Diwa Top support number cannot be verified from an operator-controlled source, do not publish it as “official customer care.”
Information to Include in a Ticket
- registered account ID or masked mobile number;
- issue category;
- date and time;
- app version;
- transaction or round ID;
- amount involved;
- a redacted screenshot;
- a short description of the expected and actual result.
Do not include passwords, OTPs, UPI PINs, full bank details or unmasked identity documents in a public message.
Login Complaint
Explain whether the problem is an OTP delay, forgotten password, changed number, locked account or unfamiliar activity. Follow the login guide before submitting repeated requests.
Deposit or Withdrawal Complaint
Provide the order ID, UTR/reference number, amount, time and current in-app status. Read the payment troubleshooting guide for the evidence checklist.
Game Result Complaint
Record the exact game, round ID, stake, result and time. A screenshot without a round ID may be difficult to investigate. Ask for a written case or ticket number.
How to Recognise Fake Support
- It contacts you first from an unlisted account.
- It asks for an OTP, password, UPI PIN or withdrawal PIN.
- It requests screen-sharing or device-control access.
- It asks for another deposit to release a withdrawal.
- It promises guaranteed recovery or winnings.
- The contact details do not appear inside the verified app.
Complaint Template
Subject: Account ID [MASKED ID] – [ISSUE TYPE] – Order/Round [ID] Message: I experienced [ISSUE] on [DATE AND TIME] using app version 2.0.3. The amount involved was [AMOUNT]. The current status is [STATUS]. I have attached a redacted screenshot and transaction/round reference. Please confirm the case number, reason and next action.
FAQ
What is the official support number?
Publish a number only when it is verified inside the app or on an operator-controlled source. At present the confirmed channel is In-app support.
Will support ask for an OTP?
It should not. Never disclose an OTP, password or financial PIN.
How long should I wait for a reply?
Use the response time stated by the verified support channel. Keep one ticket thread and avoid sending conflicting details through many unverified accounts.